Refund & Return Policy

Our Commitment to You

At Lumora, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging
• Accompanied by proof of purchase

The following items are non-returnable:

• Opened skincare or beauty products (for hygiene reasons)
• Sale or clearance items
• Gift cards

How to Start a Return

To initiate a return, please email us at support@lumorabeauty.store with your order number and reason for return. We'll respond within 1–2 business days with next steps.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, email us at support@lumorabeauty.store.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective, in which case we will cover the return shipping.

Questions?

If you have any questions about our return policy, please don't hesitate to contact us at support@lumorabeauty.store.